Certificate Course in Effective Communications Skills

Course Overview

Effective communication skills are essential to the successful operation of any organization and its individuals. The Certificate in Effective Communication is designed for those interested in developing skills to communicate messages efficiently both in writing and orally, present themselves professionally and communicate confidently in any situation

The ability to communicate effectively and present ideas clearly is perhaps the most important skill you need to have in order to be successful in any career. Good communication skills are key in many situations – whether you are making a presentation to potential clients, giving speeches at company events or having an individual meeting with your supervisor. The Effective Communication Skills Certificate Program is designed to help you become a better, more effective presenter.


Course Objectives

By the end of this course the learner should be able to;

  • Understanding how communication works
  • Gaining active listening and responding skills
  • Seeing things from other points of view
  • Managing assumption more effectively
  • Understanding your own strengths and weaknesses
  • How others may see you
  • Looking at body language
  • Increasing self confidence and self esteem
  • Dealing with difficult people or situations
  • Styling up your communications skills in Projects implementation and dealing with peers and communities

Course content

            Foundation Tools

o             Set clear communication objectives

o             Establish clear understanding of roles

o             Clarify the requirements and process that is most effective to achieve communication outcomes

o             Identify and utilize common ground for successful interactions

            The Communication Process

o             Stages of Communication

o             Prepare the message

o             Match the message

o             Deliver the message

o             Barriers to communication

            Feedback

o             FICS (Facts, Impact, Consequences, Suggestion)

o             BOOST (Balanced, Objective, Observable, Specific, Timely)

            Presentations

o             Preparation and the purpose statement

o             Spicing up your presentation and using aids

o             Understanding and improving body language

o             SMART objectives (Specific, Measurable, Achievable, Realistic, Time)

o             WIIFM (What’s In It For Me)

            Written communication

o             Being audience-centric

o             Power of plain language

            Cultural differences and classification

o             Low context versus high context

o             Monochromic versus polychromic

            Social styles: analytic, driver, amiable, expressive

            Internal communication

            Negotiations and Conflict Management

  • Communicating Non-Defensively
  • Communicating Exercise-Real Plays
  • Facilitating Team Communications
  • Dealing with Dreaded Behaviors

            Influencing

o             Expanding the Skill Set

o             Influencing Framework

o             Guidelines

o             Personal Needs and Motivations

o             Influencing Strategy




In order to demonstrate their understanding of the course content, students will be required to submit three assignments.


DURATION: 3 Months



ORGANIZERS: Capacity Africa Institute

LANGUAGE: English and French

FORMAT: Online Learning

GENERAL COURSE CONTACT: info@capacitybuildingonline.com